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Shipping & Returns

Shipping & Returns

Shipping Policy

We ship to any address in the United States via UPS Ground or USPS. At this time, we do not ship internationally.  Once submitted, your order will be shipped within 2 business days. 

In order to provide the lowest shipping rates possible, DooKashi has adopted a Flat Rate Shipping Policy that is calculated at checkout and includes shipments to all USA destinations.

Flat Rate Shipping Cost
1 - 2 lbs = $8
3 - 5 lbs  = $10
6 - 10 lbs  = $12
11 lbs + = Standard UPS Shipping Rates Apply 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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